Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order is processed as below: Step 1: Search for products. Step 2: Add products to your shopping cart. Step 3: Log in with a member ID or non-member order. Step 4: Fill in the order form. Step 5: Proceed with payment. Step 6: Complete the order and you will see the order number.
|Area||Average Delivery Time|
|Asia||6 ~ 10 business days|
|Oceania||7 ~ 12 business days|
|North America||9 ~ 14 business days|
|Europe||7 ~ 14 business days|
|Middle East||9 ~ 15 business days|
|South America||10 ~ 20 business days|
|Africa||15 ~ 25 business days|
|Area||Average Delivery Time|
|All Countries||3 ~ 5 business days|
● In the tables, the delivery time of EMS(or DHL) and Small Packets is based on the arrival of major cities in the destination country.
● The actual delivery time can be lengthened or shortened according to the customs clearance and shipping schedule of the destination country.
● Small Packets is updated with faster K-Pactet Delivery. There is NO change in shipping cost.
Customs and Duties : The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund. Placing orders in Korea via oversea websites For foreigner members living in Korea, Please use the korean website "www.musickorea.asia". The korean address is only available on korean website. Thank you.
- you posted a Return request within 24 hours of payment and your order is still under “Pending” status OR (if your order is under “Queued for Shipment” status, please contact our customer service center) - the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay OR - the ordered item is out of stock.We accept return(s) if :
- you receive a product different from your order OR - you receive a defective product.
[ Return Instructions ] ① Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. ② A customer service representative will be in contact to assist you by email or phone. ③ Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID. Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted. Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn. Please include all contents of the original package and free gifts (if applicable) in your return packaging. Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.We do not accept return(s) if :
- you are returning the items just because you changed your mind (on size, color, etc.) - you are returning shoes, bags, or any other accessories - the products are damaged due to your mishandling - your return request is not approved by our staff
The following items are not considered defective : * Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass productionIf there is a missing item from your order :
- Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. - Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise. - Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.